About the Role
This is a highly rewarding role in an interactive and fast moving environment. You will play an integral part in ensuring the smooth running of the customer service operations.
Duties & Responsibilities
Work closely with all team members to support the delivery of quality service in relation to claims processing
Utilise your exceptional customer service skills to liaise with the customer and keep them informed throughout the claim process
Monitor the progress of claims, identifying any impeding deadlines
Provide administrative support to the claims team
Support the Team Leader in ensuring all operational objectives and KPI's are achieved
Data processing into internal and external platforms
All other customer service and associated administrative tasks as required on a day to day basis
Skills & Experience required
You have a natural ability to learn quickly and you readily adapt to changing circumstances
You have a genuine desire to learn and do well in your work
Ideally you will have Insurance or Construction industry experience with experience in customer service and administration
Previous experience dealing with weather related events claims would be highly regarded
You have the ability to work well under pressure and can demonstrate what it is that you do to remain calm under stressful situations
You are confident in liaising with customers and clients and will use your excellent interpersonal skills, ability to problem solve and your initiative to get the job done
Previous experience in Domestic or Commercial Property claims
A positive and proactive attitude with a genuine desire to come to work and enjoy what you do
Having empathy and understanding of the needs of others
Benefits & Culture
This is an organisation that has a commitment to providing ongoing career development and opportunities for their people. Work with a respectful and knowledgeable team who are dedicated to producing quality work and offering an outstanding level of service. You will work for a Management Team who are kind and encouraging. The culture is high performing and ongoing training and support is provided. This is a company that builds careers.
Please submit a resume and Cover Letter outlining your previous experience and skillset.
Click on the APPLY button, or contact Cortnie Marshall on 07 3846 7730.
All Candidates will be notified of the outcome of their application by email or phone.