Customer Service Consultant

Location CBD & Inner Suburbs
Job type Permanent
Discipline Professional Services
Reference 618261

About the Role
This is a highly rewarding role in this interactive and fast moving environment. You will play an integral role in ensuring the smooth running of the customer service operations.
  
Duties & Responsibilities

  • Work closely with all team members to support the delivery of quality service in relation to claims processing

  • Utilise your exceptional customer service skills to liaise with the customer and keep them informed throughout the claim process

  • Provide administrative support to the claims team

  • Support the Team Leader in ensuring all operational objectives and KPI's are achieved

  • Data processing into internal and external platforms

  • All other customer service and associated administrative tasks as required on a day to day basis.

Skills & Experience required

  • You have a natural ability to learn quickly and you are readily adapt to changing circumstances. You have a genuine desire to learn and do well in your work

  • Ideally you will have Insurance or Construction industry experience with experience in customer service and administration

  • The ability to work well under pressure and you can demonstrate what it is that you do to remain calm under stressful situations

  • You are confident in liaising with customers and clients and will use your excellent interpersonal skills, ability to problem solve and your initiative to get the job done

  • A positive and proactive attitude with a genuine desire to come to work and enjoy what you do.

Benefits & Culture
This is an organisation that has a commitment to providing ongoing career development and opportunities for their people. Work with a respectful and knowledgeable team who are dedicated to producing quality work and offering an outstanding level of service. You will work for a Management Team who are kind and encouraging. The culture is high performing and ongoing training and support is provided.  This is a company that builds careers.
  
Click on the APPLY button, or contact Tracey Montgomery on 07 3846 7730
Please include a cover letter to state your preference to be considered for either the Casual or Fulltime option

All Candidates will be notified of the outcome of their application by email or phone.