About the Role
This is a highly rewarding role in an interactive and fast-moving environment. You will play an integral part in ensuring the smooth running of the customer service operations.
Duties & Responsibilities
Work closely with all team members to support the delivery of quality service in relation to claims processing
Communicate with customers effectively within required timeframes to provide accurate information throughout the claim cycle
Monitor the progress of claims, identifying any impeding deadlines
Taking inbound calls and assisting with queries from customers and stakeholders
Data processing into internal and external platforms
Review claims in detail when received in order to proactively assist in the correct actions being taken
Ensure all internal and external client platforms are updated, keeping accurate file notes
Skills & Experience required
You have a natural ability to learn quickly, and you readily adapt to changing circumstances
You have a genuine desire to learn and do well in your work
Previous customer service experience required
You have the ability to work well under pressure and remain calm under stressful situations
You are confident in liaising with customers and clients and will use your excellent interpersonal skills, ability to problem solve and your initiative to get the job done
Having empathy and understanding of the needs of others
Intermediate Microsoft Office skills
Strong time management with an ability to coordinate several priorities at any one time
Benefits & Culture
This is an organisation that has a commitment to providing ongoing career development and opportunities for their people. Work with a respectful and knowledgeable team who are dedicated to producing quality work and offering an outstanding level of service. You will work for a Management Team who are kind and encouraging. The culture is high performing and ongoing training and support is provided. This is a company that builds careers. Get involved in an active social calendar with inhouse team events (held during work hours) and know you are working where you are not just a number.
Click on the APPLY button or contact MJ on 07 3846 7730.
All Candidates will be notified of the outcome of their application by email or phone
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