Customer Service Officer

About the Role
Reporting directly to the Customer Service Team Leader, you will be working within a small team of Customer Service Consultants to respond to and resolve customer enquiries in an incredibly collaborative and social environment. This role is suited to someone who has a real passion for customer service, and loves to go above and beyond to create a positive customer experience.

Duties & Responsibilities

  • Manage customer telephone and email enquiries promptly and efficiently within the Key Performance Indicator and service requirements

  • Place customer orders and process relevant payments

  • Perform accurate and efficient data entry of customer records

  • Provide quality customer service and display effective problem solving abilities

  • Assist with office administration duties when required

  • Support and encourage fellow team members to achieve team goals and objectives

Skills & Experience required

  • Experience working in a customer service environment, and some administration skills would be ideal

  • You will demonstrate a mature attitude and professional interpersonal skills

  • Time management abilities - this is a fast-paced environment and you will need to be able to set priorities and work towards deadlines

  • Attention to detail is essential to this role

  • Intermediate computer skills and an ability to pick things up quickly

  • Positive and enthusiastic attitude towards work

Benefits & Culture

  • Social and close-knit team culture, with a focus on regular team development opportunities

  • Hours are 8:00am - 5:00pm, 4 days a week

  • Central location close to public transport, cafes and entertainment precinct

  • Annual bonus structure based on performance

About the Company
Our client is a Brisbane-based provider of consumer products, who operate as part of a global marketing and advertising group. They have an innovative and dynamic work culture, with a focus on quality service and continuous improvement. As a small team, there is a relatively flat organisational structure, where everyone works closely together within this open plan office.
Please include a covering letter with your application outlining why you are interested in this position.
Click on the APPLY button, or contact Ashleigh McFadyen on 07 3846 7730

All Candidates will be notified of the outcome of their application by email or phone.