This is a highly rewarding role in this interactive and fast moving environment. You will play an integral role in ensuring the smooth running of the customer service operations.
Duties & Responsibilities
- Work closely with all team members to support the delivery of quality service in relation to claims processing
- Utilise your exceptional customer service skills to liaise with the customer and keep them informed throughout the repair process
- Liaise with key stakeholders including property owners, insurers, loss adjusters and internal staff members
- Support the Team Leader in ensuring all operational objectives and KPI's are achieved
- Data processing into internal and external platforms
- Submit job notes and work flow progression reports
- All other customer service and associated administrative tasks as required on a day to day basis.
- You have a natural ability to think laterally and you are highly adaptable, with a genuine desire to learn and an ability to pick new tasks up with ease
- You have relevant and significant experience in a similar role including experience in leading small teams
- The ability to quickly and effectively coordinate and prioritise the workflow for your team members
- You are confident in liaising with customers and clients utlising your excellent interpersonal skills, ability to problem solve and use your initiative
- A positive and proactive attitude with a genuine desire to come to work and enjoy what you do.
This is an organisation that has a commitment to providing ongoing career development and opportunities for their people. Work with a respectful and knowledgeable team who are dedicated to producing quality work and offering an outstanding level of service. You will work for a Management Team who are kind and encouraging. The culture is high performing and ongoing training and support is provided. This is a company that builds careers.
Click on the APPLY button, or contact Tracey Montgomery on 07 3846 7730
All Candidates will be notified of the outcome of their application by email or phone.