Team Leader - NDIS Support Coordinator

Location Bayside & Eastern Suburbs
Job type Permanent
Discipline Not-for-profit organisations
Reference 724677

About the Role

Manage the delivery of support coordination services, leading a team of four (4) direct reports whilst balancing the requirements of your own case load allocation. Reporting to the HR and Operations Manager, as a Team Leader you will be responsible for work allocation, performance management, reporting and external stakeholder engagement, as well as acting as a key point of escalation for complex cases. You will be joining a collaborative, supportive and high performing team, where people are always willing to pitch in and help one another to ensure high quality service outcomes for participants.

Duties and Responsibilities

  • Lead a small team of support coordinators and administrators

  • Provide support coordination and manage your own case load of allocated participants

  • Support growth and promotion of the service within the community

  • Streamline relevant processes and procedures, and identify opportunities for improvement where appropriate

  • Maintain up to date knowledge of changes within the sector and provide training to others as necessary

  • Establish and maintain positive relationships with new and existing service providers and other external stakeholders such as the NDIA

Skills and Experience 

  • Demonstrated experience in support coordination, with a strong understanding of the NDIS sector

  • Highly developed interpersonal skills, with the ability to build relationships with participants and external stakeholders

  • Strong time management skills, and the capacity to manage competing priorities

  • High level of empathy, emotional intelligence, and the ability to make difficult decisions

  • Current blue card and yellow card / disability worker screening highly desirable - or the ability to obtain

  • Must have a current driver's licence and a willingness to drive

Benefits and Culture

  • Opportunity to join a well established organisation, with a strong reputation and presence in the local community

  • Environment that values team work, collaboration, flexibility and work life balance

  • Management that are approachable, experienced and value open communication

  • Work close to home on the bayside, with flexible work arrangements to be negotiated over time

  • Appealing remuneration package on offer, with salary sacrificing benefits, company mobile phone and laptop to be provided

About the Organisation

Our client is a mid-sized non-profit organisation located in the eastern suburbs of Brisbane, who are a provider of personalised disability services that includes employment services, in-home support and accommodation services, day support and activities, and support coordination services. 

Click on the APPLY button, or contact Ashleigh McFadyen on 07 3846 7730

All Candidates will be notified of the outcome of their application by email or phone.